Support
Common questions
I forgot my account ID
You can use your subscription email as your account ID within the application. In some cases your browser history may contain your account ID. You can also find it in the SymmetryVPN app if you have previously connected. If you still can't find it send an email to hello@2sh.uk, include the date and time of the purchase.
My ID says invalid or expired
This usually means your subscription has lapsed. Tap Subscribe in the app to renew. If you believe this is an error, contact us and include your account ID.
The VPN won't connect
- Check that your account ID is entered correctly
- Try toggling your device's wifi or mobile data off and back on
- Force-close the app and reopen it
- Uninstall and reinstall the app
Cancellations & refunds
To cancel your subscription, manage it through the App Store or Google Play. For refund requests, get in touch and we will do our best to help.